Blog 22: Mentorship

Literal

Joanne Evans, Phillips Ranch Pharmacy

Interpretive

What is the most important thing you gained from this experience? Why?

The most important thing I gained from this was the experience in general. I actually got to see how a pharmacy functions. I got to meet a lot of people that could possible help me in the future. For example my mentor. She's willing to keep me under her wing until I become a pharmacist. It's always nice to know that when I go back, all the staff there is supporting me in what I'm doing. 

Applied

How has what you’ve done helped you to answer your EQ?  Please explain.

I couldn't exactly do any of my answers to my EQ but I did observe them on a day to day basis. My mentor would always counsel patient. One of the pharm techs would start up conversations with patients. My mentor always checks up on the pharm techs. 

Exit Interview

(1) What is your essential question, and what are your answers?  What is your best answer and why?

Essential Question: "What can a pharmacist do to enhance a patient's experience?"

Answer 1: To enhance a patient's experience, a pharmacist should provide a service to help educate a patient.

Answer 2: Getting to know your patients can help enhance the patient's experience. 

Answer 3: A pharmacist can enhance a patient's experience by having good communication with their employees.

My best answer is my first answer because it is very versatile. It helps both the patient and the pharmacist. There is also a lot you can do with providing a service.

(2) What process did you take to arrive at this answer?

I came across my answer when researching. I was looking at what a pharmacist should do for patients. That article brought up the idea of counseling. From there I started looking up different counseling articles and studies. After I first came across the idea of counseling, I realized that mentorship actually offers it for their patients. It was cool to see what I was researching being used in real life.

(3) What problems did you face?  How did you resolve them?

A big problem I faced was that there we're any book sources I could use. I look at almost every library in my area. I looked on the county library cite. I even asked my mentor if should knew of any book sources. She didn't have any. To solve these problem, I decided to look for a lot of medical journals and studies.

(4) What are the two most significant sources you used to answer your essential question and why?

My two most significant sources would have to be my mentor and the McKesson article I referenced in my second and third finding. My mentor was absolutely great. I could go to her for anything. She answered a lot of the questions I had that I couldn't find an article to answer. The McKesson article because I am very familiar with their company. My mentorship actually uses that company to provide them with all their medication. 

April Blog Post

For the month of April, independent component consumed most of my time. It was a fun little project to do. I liked getting my family and friends involved. They actually go to see what I do at school. During the month of April was my last day at mentorship. I had all my hours done and still wanted to go in but since presentations are around the corner. I feel that I should really start focusing on that. 

Independent Component 2

LITERAL

(a) I, Sabrina Carrera, affirm that I completed my independent component, which represents 35 hours of work.

(b) "ASHP Guidelines on Pharmacist-Conducted Patient Education and Counseling." Ashp.org. American Society of Health‑System Pharmacists. Web. 4 Dec. 2014.

"What Pharmacy Customers Really Want." Smart Retailing Rx. MCKESSON CORPORATION. 11 Apr. 2013. Web. 08 Jan. 2015.

(c)  I first started this component by going through all my notes to see if there were key points I wanted to include in my survey. From there I started to write my survey. I took awhile because I was trying to figure out how I wanted the questions to sound. I had my mom look at it to see if my questions made sense. I then sent it to her so she could print all the surveys out. Now the fun part, cutting every survey. It really wasn’t fun at all. I had to come up with an effective way I would conduct my survey. The next few days after that, I gave my survey to a bunch of my family and friends. When I finished giving my survey, I collected all the data and made a chart to analyze it. I then pasted it all into a notebook so I could have it all together.

INTERPRETIVE

This picture was taken after I print out all the stuff.

Here I am cutting and pasting in the second page of my journal. 

In this picture, I am collecting all my data using tally marks. After I finished this, I put my data into the computer to make graphs.

APPLIED

(a)  My EQ is very opinionated. That is why I though a survey would be a good idea. It would either enforce what I already figured or tell me something I didn’t already know. In this case, it enforced what I already knew. This means what I have been researching has been very valuable. I tried to also get as many different age ranges as I possibly could.

March Blog Post

I didn't really do much project wise. I hardly went to mentorship this month due to the fact that I'm basically my mom's taxi service. Normally, my grandparents would take over the days I'd be at mentorship but they were out of town for a portion of the month. Also when they came back, powderpuff practice became a priority. The only thing I've been doing project wise are research checks.

Fourth Interview Questions

1. How do you maintain good communication with employees?

2. Is communication with employees important to enhance patient’s experience? Why or why not?

3. How can you insure your patients aren’t keeping secrets from you?

4. Are family assessment’s important in getting to know your patients?

5. How can you effectively communicate with your patients?

6. How can you enhance patient guided counseling?

7. What are some guidelines you like to go about when counseling?

8. How effective is getting to know your patients?

9. What are some questions that a pharmacist should expect from a pharmacist?

10. What are some things you can do to insure patients will come back to your store?

11. How can your build a rapport with your patient?

12. What are some benefits of getting to know your patients?

13. What are some benefits of counseling?

14. How can you monitor patient’s drug use?

15. How can counseling impact a patient’s experience?

16. What kind of behaviors should a pharmacist have when counseling?

17. Should pharmacist and doctor’s have a close relationship?

18. Is a pharmacist and doctor’s relationship needed to enhance the patient’s experience?

19. How often should a pharmacist and doctor communicate?

20. Is patient guided counseling better than regular counseling?

Blog 17: Third Answer

EQ: What can a pharmacist do to enhance a patient's experience?
Answer 3: A pharmacist can enhance a patient's experience by going the extra mile.

• Patients are more likely to come back.
• Patients enjoy it.
• You'll be remembered.

Best Source: "What Pharmacy Customers Really Want." Smart Retailing Rx. MCKESSON CORPORATION., 11 Apr. 2013. Web. 08 Jan. 2015.